Account Manager - APAC
New
C
CloudTalkB2B SaaS
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Business AnalysisMicrosoft ExcelCustomer SuccessHubSpotGoogle SheetsAccount ManagementCRM
Requirements
- 3+ years of experience in Account Management or Customer Success within a B2B SaaS environment.
- Demonstrable track record of achieving retention and expansion targets.
- Proven experience independently managing a book of business, including renewals and save plays.
- Proficiency in building or managing customer health score frameworks.
- Experience conducting Executive Business Reviews and navigating multi-stakeholder, C-suite environments.
- Highly commercial mindset with the ability to manage a portfolio analytically.
- Technical aptitude for learning and teaching complex SaaS products.
- Experience using CS/AM tools such as HubSpot, Gainsight, or Planhat.
- Proficiency with Excel, Google Sheets, BI dashboards, and CRM reporting.
- Business fluency in English.
Responsibilities
- Serve as a strategic business partner, conducting regular Executive Business Reviews to align CloudTalk performance with client KPIs.
- Manage the full renewal cycle, including forecasting risk and executing proactive save strategies.
- Identify and close organic growth opportunities such as increased seat count, platform adoption, and add-on sales.
- Develop and monitor customer health frameworks using leading indicators within CRM and analytics tools.
- Advocate for client needs internally, collaborating with Product, Support, and Customer Engineering teams.
- Cultivate and maintain long-term executive relationships with key stakeholders and decision-makers.
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