Technical Account Manager
New
S
Smile Digital HealthHealthcare Technology
Remote USFull-TimeMiddle
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 5-7+ years
- Required Skills
- SCRUMAgile methodologiesCustomer Success
Requirements
- 5-7+ years of experience in a technical software delivery, technical account management, or customer success role.
- Post-secondary education in a technical program, business administration, or equivalent work experience.
- Proven experience in resource management and financial oversight.
- Demonstrated success in contract and Statement of Work (SOW) creation.
- Proven ability to identify and drive upsell opportunities within existing accounts.
- Excellent knowledge and practical experience with Agile methodologies like Scrum or Kanban.
- Strong communication, presentation, and negotiation skills for engaging executive-level stakeholders.
- Experience collaborating cross-functionally with sales, implementation, and technical teams.
- Track record of managing multiple customer accounts simultaneously.
- Ability to travel up to 25% of the time.
- Healthcare technology, interoperability, and healthcare standards (FHIR, HL7) knowledge is highly preferred.
Responsibilities
- Serve as the primary point of contact for customers post-sales from contract signing throughout the customer lifecycle.
- Oversee project resource management including tracking technical resources across customer engagements.
- Manage customer onboarding and implementation integration into existing systems.
- Collaborate with Agile Leads to coordinate implementation timelines and project expectations.
- Manage financial aspects of customer engagements including budgeting, forecasting, and tracking project financials.
- Support the creation and negotiation of Statements of Work (SOWs) in collaboration with legal and technical stakeholders.
- Identify and drive upsell opportunities within existing customer accounts.
- Oversee escalated critical customer issues to ensure timely resolution.
- Facilitate regular customer meetings to maintain transparency on project milestones and deliverables.
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