Senior Technical Account Manager
New
J
JobgetherSaaS, Developer Tools
Based in United StatesFull-TimeSenior
SalaryCanada compensation of CA$201,600–CA$288,000 OTE + equity
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Job Details
- Experience
- 4+ years
- Required Skills
- DockerKubernetesCI/CDCustomer Success
Requirements
- 4+ years of experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, DevOps Consultant, Customer Engineer, or a similar position.
- Strong knowledge of Docker, Kubernetes, CI/CD, infrastructure-as-code, and modern cloud-native development practices.
- Proven ability to translate complex technical capabilities into business outcomes and demonstrate measurable customer value.
- Strong communication and presentation skills, with the ability to engage effectively with both technical practitioners and executive stakeholders.
- Strategic thinking and the ability to identify patterns, anticipate customer needs, and develop long-term solutions.
- Strong relationship-management skills and a customer-first approach to solving complex problems.
- Ability to work effectively across Sales, Solutions Engineering, Product, Engineering, Support, and other functions in a globally distributed organization.
Responsibilities
- Build trusted relationships with assigned enterprise customers by understanding their technical environments, business priorities, challenges, and success criteria.
- Serve as the primary post-sales technical contact and customer advocate, ensuring platform capabilities are aligned with customer objectives and measurable outcomes.
- Drive adoption, operational maturity, and long-term value realization through proactive account planning, technical guidance, and strategic engagement.
- Conduct regular technical and business reviews, demonstrating progress, identifying expansion opportunities, and aligning stakeholders around success metrics.
- Anticipate technical risks, adoption barriers, and customer blockers, developing mitigation plans in partnership with customers and internal teams.
- Provide proactive guidance on containerization, Kubernetes, CI/CD, infrastructure-as-code, cloud-native development, and emerging developer productivity practices.
- Translate customer feedback and technical challenges into actionable insights for Product, Engineering, Support, and other internal teams.
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