Manager, Technical Account Management
New
H
HightouchCustomer Data Platform
Location independent in accordance with our remote-first policyFull-TimeManager
Salary$230,000 - $260,000 USD per year (80/20 split variable)
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Job Details
- Experience
- 3-5 years of people management experience; 8-10 years of experience in client-facing and/or technology-focused roles
- Required Skills
- People ManagementRESTful APIsCustomer Success
Requirements
- 3-5 years of people management experience, preferably leading technical customer-facing teams.
- 8-10 years of experience in client-facing and/or technology-focused roles.
- Deep understanding of enterprise software implementations, APIs, databases, and data integration systems.
- Proven track record of building and scaling high-performing teams.
- Strong coaching and mentorship abilities for technical professionals.
- Experience with customer success methodologies, metrics, and best practices.
- Proven ability to manage complex technical projects with multiple stakeholders.
- Experience working with Fortune 500 companies and understanding enterprise sales cycles.
- Strong analytical and problem-solving abilities.
- Experience with data warehouses, ETL/ELT processes, and modern data stack technologies preferred.
- Background in CDPs, marketing technology, or data activation preferred.
- Experience in B2B SaaS customer success or solutions engineering preferred.
Responsibilities
- Build, hire, and develop a high-performing team of Technical Architects for Enterprise customers.
- Provide mentorship, coaching, and career development for technical team members.
- Drive retention and expansion strategies for Fortune 5000 accounts in partnership with Sales.
- Develop and implement scalable processes for customer onboarding, success planning, and expansion.
- Maintain deep technical expertise of the Hightouch platform and establish implementation best practices.
- Lead complex technical escalations and collaborate with Engineering/Product teams on customer-driven improvements.
- Represent the voice of the customer in internal strategy and go-to-market discussions.
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