Senior Manager, Commercial Account Management
New
J
JobgetherB2B SaaS, Regulated-technology
Based in United StatesFull-TimeManager
SalaryOn-target earnings (OTE) of $212,500–$325,833 USD
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Job Details
- Experience
- 8+ years of experience in Account Management, Customer Success, Strategic Account Management, Consulting, or a related post-sales function within B2B SaaS; 3+ years of experience managing quota-carrying Account Managers, Customer Success Managers, or comparable post-sales professionals.
- Required Skills
- CybersecuritySalesforceCustomer SuccessAccount Management
Requirements
- 8+ years of experience in Account Management, Customer Success, Strategic Account Management, or Consulting within B2B SaaS.
- 3+ years of experience managing quota-carrying Account Managers, Customer Success Managers, or comparable professionals.
- Demonstrated successful track record leading teams responsible for renewals, retention, expansion, and recurring-revenue growth.
- Meaningful experience in governance, risk and compliance (GRC), cybersecurity, security, identity, or an adjacent regulated-technology environment.
- Experience managing mid-market or commercial customer relationships involving multiple stakeholders.
- Strong understanding of the intersection between commercial account management and customer success, including value realization and negotiation.
- Proven ability to hire, coach, develop, and retain high-performing teams.
- Experience designing or improving team-level operating models, playbooks, and forecasting processes.
- Strong executive presence and ability to influence senior leadership and stakeholders.
- Ability to navigate multi-threaded customer organizations.
- Strong analytical and organizational capabilities to translate data into strategic decisions.
- Experience using Salesforce and customer-success or revenue-management platforms.
- Comfort with AI and automation tools for productivity and scaling.
Responsibilities
- Hire, coach, develop, and retain Commercial Account Managers by establishing clear expectations, performance standards, and career paths.
- Establish consistent standards for account planning, customer engagement, CRM hygiene, and forecasting rhythms.
- Own team performance across gross retention, on-time renewals, expansion, and net revenue retention.
- Provide leadership with forward-looking visibility into commercial risks and opportunities.
- Coach Account Managers on renewal and expansion strategies and inspect complex or at-risk accounts.
- Set quality standards for customer success planning, value realization, and executive engagement.
- Monitor systemic risks across the book of business and strengthen early-warning practices.
- Serve as a senior escalation leader for complex or high-stakes customer situations.
- Run the team's operating cadence using data and structured processes to drive accountability.
- Leverage Salesforce and revenue platforms to improve reporting, data quality, and forecasting.
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