Manager, Technical Account Management
New
H
HightouchComposable CDP
Location independent in accordance with our remote-first policy, West Coast TeamFull-TimeManager
Salary$230,000 - $260,000 USD per year (80/20 split variable)
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Job Details
- Experience
- 3-5 years of people management experience; 8-10 years of experience in client-facing and/or technology-focused roles
- Required Skills
- ETLRESTful APIsCustomer SuccessSaaS
Requirements
- 3-5 years of people management experience, preferably leading technical customer-facing teams.
- 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise.
- Deep understanding of enterprise software implementations, APIs, databases, and data integration systems.
- Experience with customer success methodologies, metrics, and best practices.
- Proven ability to manage complex technical projects with multiple stakeholders.
- Exceptional communication and presentation skills with ability to influence at all organizational levels.
- Strong analytical and problem-solving abilities with a data-driven approach to decision making.
- Experience working with Fortune 500 companies and understanding enterprise sales cycles.
- Ability to thrive in ambiguous, fast-paced environments while maintaining high standards.
Responsibilities
- Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers.
- Provide mentorship, coaching, and career development opportunities for team members.
- Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership.
- Develop and implement scalable processes for customer onboarding, success planning, and expansion.
- Establish technical best practices and standards for customer implementations.
- Lead complex technical escalations and problem-solving initiatives.
- Collaborate with Engineering and Product teams to prioritize customer-driven feature requests and improvements.
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