Technical Account Manager
New
V
VETROGIS Telecom
This role has the ability to either work in our Portland, ME HQ, hybrid or fully remote.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- ScriptingCustomer Success
Requirements
- Bachelor's degree in Business Administration, Computer Science, or a related technical field.
- Proven success in technical account management or a related role in the technology or software sector, particularly with complex B2B solutions.
- Deep technical understanding of GIS systems and/or experience within the telecom sector.
- Hands-on knowledge of scripting.
- Hands-on knowledge of data manipulation and export/import functionality.
- Strong leadership and communication skills.
- Proactive, results-driven mindset with a focus on delivering value.
- Experience working in a remote or distributed team environment.
- Ability to balance multiple priorities in a fast-paced environment.
Responsibilities
- Serve as the trusted advisor to clients, offering expert guidance on VETRO’s platform, including best practices, industry developments, and tailored solutions.
- Deeply understand each customer's technical environment, use cases, and objectives to drive adoption and maximize platform value.
- Take ownership of fostering strong, proactive relationships with customers.
- Identify opportunities to streamline processes and improve operational efficiency.
- Work closely with Sales, Product, and Support teams to advocate for customer needs.
- Anticipate potential technical challenges and proactively work to resolve issues.
- Partner with Sales to identify upsell and cross-sell opportunities within existing accounts.
- Stay current on industry trends and customer feedback to influence the product roadmap.
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