Vice President, Care Team Operations
New
T
Twin HealthDigital Health
Remote, USAFull-TimeVp
Salary$250,000 - $270,000 annually
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Job Details
- Experience
- 10+ years in healthcare operations leadership
- Required Skills
- People Management
Requirements
- 10+ years in healthcare operations leadership.
- Experience managing multi-disciplinary clinical teams at scale (250+ FTEs or 50K+ lives).
- Proven ownership of performance-management systems, including metrics design, scorecards, and audits.
- Experience building workload or demand models differentiating effort by case or member complexity.
- Track record in designing and governing SOPs, SLAs, and clinical-workflow algorithms.
- Strong hiring and training infrastructure experience, including clinical or coaching ladder design.
- Financial and operational fluency, including ability to link performance to COGS and unit economics.
- Clinical literacy required; RN or clinical license is preferred.
- 5+ years in Digital Health organizations is preferred.
- Experience with AI-enabled operational workflows or workforce management tooling is a plus.
Responsibilities
- Manage the end-to-end hiring profile, recruiting benchmarks, and training infrastructure for multi-disciplinary care teams.
- Maintain career ladders and leveling frameworks to support recruitment and retention at scale.
- Own the performance-management system and operating cadence, including scorecards and escalation paths for Action Quality and Care Quality metrics.
- Develop and validate workload and demand models that adjust based on member complexity and need.
- Govern the attribute library for specific populations, partners, and cohorts to ensure accurate staffing models.
- Design and version care-team SOPs and SLAs, ensuring system behavior in CTS/DTS platforms aligns with clinical standards.
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