Collections Specialist
New
P
PavagoAccounts Receivable
Mexico. Colombia. Argentina. Costa Rica, U.S. Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SalesforceMicrosoft ExcelNegotiationGoogle SheetsCRM
Requirements
- Previous experience in collections, accounts receivable, or high-volume outbound calling.
- Comfortable making 100+ outbound calls per day.
- Strong collections, negotiation, and objection-handling skills.
- Experience following up on overdue balances and payment commitments.
- Experience using Salesforce or similar CRM systems.
- Strong written and verbal English communication skills.
- High attention to detail and documentation accuracy.
- Ability to manage a large portfolio of accounts and follow-ups simultaneously.
- Availability during U.S. business hours.
- Ability to work independently in a remote environment.
Responsibilities
- Make 100+ outbound collections calls daily to customers with past-due balances.
- Follow up consistently through phone and email to secure payments and commitments.
- Navigate gatekeepers and handle payment objections professionally.
- Investigate and resolve billing discrepancies, invoice disputes, and payment delays.
- Maintain accurate account records and documentation in Salesforce or similar CRM systems.
- Prioritize accounts based on aging, balance, and collection status.
- Collaborate with internal teams to resolve blockers to payment.
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