Virtual Member Support Specialist
J
JobgetherCustomer Support
United StatesContractEntry
SalaryIndependent contractor opportunity with performance-driven, commission-based compensation; this is not an hourly or salaried position.
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Job Details
- Required Skills
- Problem SolvingCustomer serviceTime ManagementRelationship building
Requirements
- Excellent verbal and written communication skills with a customer-service mindset.
- Strong relationship-building, organizational, problem-solving, multitasking, and time-management abilities.
- Positive, professional, coachable, and self-motivated approach.
- Ability to work independently while remaining engaged with a virtual team.
- Commitment to continuous learning and participation in professional development.
- Must be at least 18 years of age.
- Access to a computer or laptop, reliable high-speed internet, webcam, and microphone.
- Must maintain a quiet, professional workspace.
- Must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
- Responsibility for applicable pre-licensing coursework, examinations, and state licensing requirements.
Responsibilities
- Meet with clients virtually through Zoom and other online platforms to provide personalized support.
- Answer questions about available benefits, services, and coverage options clearly and accurately.
- Guide clients through the enrollment process, including assisting with applications and documentation.
- Build positive client relationships through professionalism and effective communication.
- Maintain accurate client records and complete timely follow-up communications.
- Address client concerns promptly and work toward effective resolutions.
- Collaborate with teammates to provide a consistent client experience.
- Participate in required training, coaching, and ongoing professional development.
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