Patient Support Specialist
New
C
CareTalk HealthTelehealth
Remote - United States, Monday-Friday 9-6pm ESTFull-TimeEntry
Salary17 USD per hour
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Job Details
- Required Skills
- Customer serviceEHRHIPAACRM
Requirements
- Experience in a healthcare or customer service setting.
- Strong digital fluency and comfort with multiple platforms (Zoom, Teams, EHR/CRM tools).
- Excellent interpersonal and communication skills.
- Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment.
- Windows 10 or macOS 14 Sonoma (No Chromebooks, Linux, or Smartphones).
- Intel Core i5 or AMD equivalent (Windows) or Apple Silicon (Macs).
- 16 GB RAM.
- Wired headphones (no built-in mics).
- Internet speed of at least 100 MBPS download and 50 MBPS upload via wired ethernet connection.
- Google Chrome with Amazon Workspaces.
- Webcam required for video calls.
Responsibilities
- Serve as the central coordinator for multiple care teams, ensuring patients connect with clinicians at the right time.
- Drive patient engagement and manage the flow of visits across concurrent schedules.
- Transfer patients to care team members using call handling tools and provide real-time intake information.
- Notify clinical staff, track visit statuses, and anticipate next steps to prevent delays.
- Conduct outbound calls to patients to confirm appointments, verify identity, and ensure readiness.
- Perform pre-visit intake, including reviews of demographics, consent, and screening questions.
- Troubleshoot minor patient technical issues regarding audio or video connectivity.
- Maintain accurate documentation of patient outreach, routing, and handoff activities in designated systems.
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