Member Support Specialist
New
M
Medical GuardianHealth Services
United States, Eastern timeFull-TimeEntry
Salary17 USD per hour
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Job Details
- Experience
- 2+ years previous member service call center or member-facing experience desired.
- Required Skills
- Time ManagementTroubleshootingActive listeningData entryCustomer support
Requirements
- High school diploma required; associate or bachelor’s degree preferred.
- 2+ years of previous member service call center or member-facing experience desired.
- Computer proficiency with the ability to multi-task.
- Professional, enthusiastic, and kind demeanor with a passion for serving.
- Effective active listening skills with the ability to probe for appropriate resolution.
- Strong communication, organization, and time-management skills.
- Must be able to work a full shift with prescheduled breaks optimized around business needs.
- Must have a dedicated private workspace with appropriate internet speed.
- Commitment to perfect attendance during the first 60 days of employment.
Responsibilities
- Answer incoming telephone calls from members and/or caregivers regarding orders, products, billing, and account services.
- Guide callers through troubleshooting, site navigation, and product or service usage.
- Maintain superior knowledge of products, services, and billing practices to ensure accurate communication.
- Perform account updates and document conversations to maintain current member records.
- De-escalate situations involving dissatisfied members, research issues, and offer solutions.
- Act as a brand ambassador by promoting the value of additional products and services to existing members.
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