Application Support Specialist
New
C
CerebriOSB2B SaaS
United StatesFull-TimeMiddle
Salary52,000 - 68,000 USD per year
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Job Details
- Languages
- English
- Experience
- 1+ year
- Required Skills
- SQLAgileJiraRESTful APIsDocumentationZendeskTroubleshootingTechnical support
Requirements
- 1+ year of experience in application support, technical support, customer support, or a similar role
- Strong troubleshooting and problem-solving skills
- Comfortable learning and supporting software applications
- Ability to explain technical information clearly to non-technical users
- Strong attention to detail and follow-through
- Strong written and verbal English communication skills
- Ability to investigate issues independently and know when to escalate
- Comfortable working in a remote environment
Responsibilities
- Provide application support to customers and internal users
- Investigate and troubleshoot issues related to CerebriOS products
- Reproduce reported issues and identify potential causes
- Guide users through product features, workflows, and basic troubleshooting steps
- Review application behavior, error messages, and relevant data when investigating issues
- Document reported problems, troubleshooting steps, and resolutions
- Escalate complex or technical issues to Engineering or Product teams
- Follow up on escalated issues and communicate updates to users
- Identify recurring application issues and suggest improvements
- Help maintain internal knowledge bases, support documentation, and troubleshooting guides
- Assist with testing product fixes and updates from a support perspective
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