Application Support Specialist - Overnight M-F
New
J
JobgetherHealthcare IT
Based in the United States, 11:00 PM–7:30 AM ET Monday through FridayFull-TimeMiddle
Salary$30.00–$36.00 per hour
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Job Details
- Experience
- 3+ years
- Required Skills
- SaaSGoogle WorkspaceZendeskTroubleshootingTechnical support
Requirements
- 3+ years of experience in Level I or higher technical troubleshooting in a support environment.
- Proven experience in technical support within radiology, PACS administration, or healthcare IT.
- Experience working directly with clinicians during onboarding or implementation.
- Ability to troubleshoot technical and application issues with medical professionals.
- PACS Administrator or PACS Analyst experience strongly preferred.
- Familiarity with DICOM, HL7, and Modality Worklist standards.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Excellent customer service and communication skills.
- Experience using Zendesk, G Suite, or comparable support platforms.
- Familiarity with SaaS and cloud-based software environments.
- Ability to work independently during the 11:00 PM–7:30 AM ET Monday-Friday shift.
- Willingness to participate in rotating overnight and weekend shifts.
Responsibilities
- Proactively respond to client issues and monitor client environments to identify potential problems.
- Triage, troubleshoot, and resolve customer requests in accordance with established SOPs and SLAs.
- Collaborate with internal engineering and product teams to investigate software-related problems.
- Document incidents, troubleshooting steps, and resolutions within the ticketing system.
- Escalate high-impact issues and maintain clear communication throughout the resolution process.
- Follow monitoring, alerting, and security procedures to protect client data.
- Analyze network performance metrics and application behavior for optimization.
- Support clinician onboarding and help healthcare professionals use clinical applications.
- Contribute to internal knowledge bases, troubleshooting guides, and runbooks.
- Participate in rotating overnight and weekend shifts based on business needs.
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