Director, Product Strategy & Operations (Product Adoption)
New
H
HighLevelSaaS / Technology
IndiaFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 12+ years of experience
- Required Skills
- Product OperationsCross-functional Team LeadershipSaaSData analytics
Requirements
- 12+ years of experience in Product Strategy, Growth, Product Management, or Strategy & Operations.
- Meaningful leadership experience driving product adoption, activation, or product-led growth within a SaaS business.
- Demonstrated ability to translate product and customer data into actionable strategic decisions.
- Strong understanding of funnels, cohorts, segmentation, experimentation, and retention metrics.
- Track record of influencing roadmaps and senior stakeholders without relying solely on direct authority.
- Ability to operate at both an executive strategic level and hands-on problem solving.
- Experience leading complex, cross-functional initiatives with measurable outcomes.
- Excellent communication and storytelling skills for translating complex data into clear recommendations.
- Experience with B2B SaaS, SMB products, or multi-product ecosystems is highly preferred.
Responsibilities
- Define and drive HighLevel’s product adoption strategy across key products, features, and customer segments.
- Identify barriers preventing customers from discovering, activating, and repeatedly using high-value capabilities.
- Analyze customer journeys, funnels, and behavioral patterns to identify opportunities and friction points.
- Partner with Product leaders to influence roadmaps based on adoption data and strategic priorities.
- Drive cross-functional initiatives across Product, Design, Engineering, and Customer Success to increase product adoption.
- Build executive-level visibility into product adoption performance, risks, and success criteria.
View Full Description & ApplyYou'll be redirected to the employer's site
