Lead CRM Consultant
New
M
Massive RocketMarketing & CRM
Anywhere in Latin AmericaContractLead
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- People ManagementSalesforceHubSpotCRM
Requirements
- 6+ years of experience in CRM consulting, implementation, and optimisation
- Proven track record in platforms like Braze, Salesforce, or HubSpot
- Experience leading CRM projects and working directly with clients to deliver measurable outcomes
- Previous people management experience (line managing or mentoring) preferred
- Expertise in scoping and implementing complex, bespoke CRM solutions
- Familiarity with marketing technology stacks and system integration
- Ability to audit CRM systems and provide actionable recommendations
- Proven ability to participate in pre-sales activities and lead client pitches
- Excellent written and verbal communication skills
- Strong ability to explain complex technical concepts to non-technical audiences
- Demonstrated ability to manage multiple projects simultaneously
Responsibilities
- Lead the execution of complex CRM projects, ensuring alignment with client objectives and adherence to timelines and budgets
- Scope bespoke and complex CRM solutions that go beyond Braze, considering the client's entire tech stack, and oversee end-to-end implementation
- Provide technical oversight on CRM implementations, migrations, and integrations
- Conduct comprehensive audits of client CRM systems to identify opportunities for optimisation
- Design and facilitate interactive client workshops to align on goals, requirements, and CRM strategies
- Manage team performance through regular one-to-ones, clear objectives, and mentorship
- Oversee the design and optimisation of customer journeys to ensure campaigns are data-driven and personalised
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