Inbound Lead Intake & Customer Service Specialist
New
H
HireHawkFlooring, Home Improvement
Bogotá, Bogota, Colombia. Poneloya, Leon, Nicaragua. Buenos Aires, Buenos Aires, Argentina. Chile Chico, Aysén, Chile. Tegucigalpa, Francisco Morazán Department, Honduras. San Salvador, San Salvador Department, El Salvador, U.S. Pacific business hours (Monday to Friday, 7:00 am - 4:00 pm or 8:00 am - 5:00 pm PST)ContractMiddle
Salary1,200 - 1,400 USD per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer serviceLead GenerationActive listeningData entryCRM
Requirements
- Excellent spoken English, with clear pronunciation and the ability to communicate naturally and professionally with U.S.-based customers.
- 2+ years of experience in customer service, inbound sales, lead intake, receptionist, appointment-setting, or another customer-facing phone role.
- Strong phone etiquette and customer service skills, including the ability to build rapport quickly and represent the company professionally.
- Comfortable handling a high volume of inbound customer conversations and inquiries.
- Ability to ask appropriate qualifying questions and accurately capture lead/customer information.
- Strong active listening skills and ability to understand the customer's needs before routing or escalating the inquiry.
- Ability to answer basic questions about company products and services after training.
- Comfortable entering and maintaining lead information in a CRM, ERP, or similar business system.
- Strong attention to detail and accurate data entry skills.
- Reliable internet connection and professional, quiet environment for customer calls.
- Comfortable working during U.S. Pacific business hours.
Responsibilities
- Handle inbound calls and inquiries from prospective and existing customers professionally and courteously.
- Answer basic questions about the company’s flooring products, services, and processes.
- Gather and qualify lead information, including customer needs, project details, contact information, and timelines.
- Accurately enter and maintain customer and lead information in the company’s system.
- Route qualified leads and customer concerns to the appropriate team member and ensure timely follow-up.
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