Customer Support Consultant
New
S
SupportYourAppSaaS Customer Support
São Paulo, State of São Paulo, Brazil. Curitiba, State of Paraná, Brazil. Buenos Aires, Buenos Aires, Argentina. Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Mexico City, Mexico City, Mexico. Salvador, State of Bahia, BrazilContractMiddle
Salary not disclosed
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Job Details
- Languages
- English C1 level (spoken and written)
- Experience
- At least 6 months
- Required Skills
- SaaSZendeskCRMCustomer support
Requirements
- English skills (C1 for both spoken and written)
- At least 6 months of experience in a customer support role
- Previous experience in a customer support for a SaaS or cybersecurity company
- Computer science knowledge
- Strong troubleshooting and problem-solving skills
- Ability to communicate clearly, professionally and empathetically
- Stakeholder management skills
- Basic computer skills and ability to work with CRM systems and support tools
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via emails and calls
- Assist customers with product-related questions, technical troubleshooting, and solution-oriented support
- Respond to customer email inquiries in accordance with established service level agreements
- Manage open support cases, ensuring unresolved issues are actively tracked and updated
- Escalate complex or high-priority issues to the appropriate team when needed
- Proactively communicate status updates to customers and internal stakeholders
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