Contact Center Care Coordinator
T
Texas OncologyHealthcare
United States; Must reside in the state of TexasFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- One year of experience
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceTime ManagementCritical thinkingData entry
Requirements
- High school graduate or equivalent.
- Minimum of one year of experience in a customer service, call center, or healthcare-related role.
- Familiarity with medical terminology.
- Proficiency in Microsoft Office suite.
- Strong verbal and written communication skills.
- Ability to actively listen to understand patient needs and concerns.
- Strong problem-solving and critical thinking skills.
- Ability to manage time and prioritize tasks effectively.
- Ability to handle multiple tasks simultaneously.
- Must reside in the state of Texas.
Responsibilities
- Ensure a positive and exemplary experience for all patients focusing on satisfaction and resolution.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about healthcare products and services to customers.
- Resolve customer complaints and concerns in a timely and effective manner.
- Document customer interactions and record details of inquiries, comments, and complaints.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Meet or exceed established service level metrics for quality and productivity.
- Stay up-to-date with product and service information and promotions.
- Work collaboratively with team members to provide excellent customer service.
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