Contact Center Representative - IHA Scheduling Team
New
A
AdvantmedHealthcare information management
Location: Remote, US, 6 am PST - 6 pm PSTFull-TimeMiddle
Salary15 - 17 USD per hour
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Job Details
- Experience
- 2+ years of call center experience
- Required Skills
- Microsoft ExcelMS OfficeCustomer serviceTime ManagementActive listeningData entry
Requirements
- 2+ years of call center experience in a target-driven environment.
- Proficiency with MS Office applications (Word, Excel, Outlook).
- Minimum typing speed of 40 WPM (60 WPM preferred).
- Strong communication and active listening skills.
- Ability to work in a fast-paced environment and handle multi-tasking.
- Reliable Windows laptop or desktop computer with video-calling capabilities.
- High-speed and stable internet connection.
- Ability to work a flexible schedule between 6 am PST - 6 pm PST, Monday through Friday, with possible Saturday hours.
- Outgoing personality with experience in outbound sales processes (preferred).
- Customer service or directly related experience (preferred).
Responsibilities
- Handle inbound and outbound calls to schedule no-cost In-home Health Assessments for members.
- Address customer needs, complaints, and service issues efficiently.
- Engage in active listening to clarify information and build trust with callers.
- Utilize software, databases, scripts, and tools to maintain call center metrics.
- Participate in training and attend video meetings as required.
- Adhere to company policies and address ad-hoc tasks assigned by supervisors.
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