Contact Center Representative - IHA Scheduling Team
New
J
JobgetherHealthcare
Based in United States, 6:00 a.m. and 6:00 p.m. Pacific TimeFull-TimeEntry
Salary15 - 17 USD per hour
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Job Details
- Experience
- At least 2 years of call center experience
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceTime ManagementActive listeningData entry
Requirements
- At least 2 years of call center experience in a target-driven environment.
- Strong verbal and written communication skills with clear diction.
- Exceptional customer service, active listening, empathy, and conflict-management skills.
- Strong organizational, time-management, multitasking, and problem-solving skills.
- Strong computer skills and proficiency with Microsoft Office (Word, Excel, Outlook).
- Proficiency with data entry and typing speed of at least 40 words per minute.
- Ability to work effectively in a fast-paced environment while navigating multiple systems.
- Ability to collaborate effectively as a dependable team member.
- Reliable attendance and a strong professional work history.
- Must have a Windows 11 Pro laptop or desktop with video-calling capabilities.
- Must have a reliable, high-speed internet connection.
- Flexibility with working hours between 6:00 a.m. and 6:00 p.m. Pacific Time, Monday through Friday, with possible Saturday hours.
Responsibilities
- Handle inbound and outbound calls with members to schedule appointments for their no-cost In-Home Health Assessments.
- Engage callers professionally, identify their needs, answer questions, and provide clear information about the scheduling process.
- Use active listening, empathy, and strong communication skills to establish rapport and address concerns.
- Follow established call scripts, procedures, policies, and guidelines.
- Utilize contact center software, databases, and scripts to document interactions and manage member information.
- Work toward meeting or exceeding established contact center performance metrics.
- Manage multiple tasks simultaneously while speaking with callers and navigating computer systems.
- Escalate complex issues appropriately and contribute to team process improvements.
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