Contact Center Representative - IHA Scheduling Team
New
A
AdvantmedHealthcare
Remote, US, 6 am PST - 6 pm PSTFull-TimeMiddle
Salary$15-17/hour + PTO & Health Benefits
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Job Details
- Experience
- 2+ years of call center experience
- Required Skills
- MS OfficeProblem SolvingCustomer serviceTime ManagementActive listeningData entry
Requirements
- 2+ years of call center experience in a target-driven environment.
- Outgoing personality with a sales-oriented approach.
- Strong verbal and written communication skills with clear diction.
- Proficiency in MS Office applications, including Word, Excel, and Outlook.
- Ability to type a minimum of 40 WPM (60 WPM preferred).
- High-speed, stable internet connection.
- Must own a Windows 11 Pro laptop or desktop with video-calling capabilities.
- Ability to multi-task and think creatively in a fast-paced environment.
- Strong time management, decision-making, and active listening skills.
- Ability to maintain excellent attendance and follow protocols.
Responsibilities
- Handle inbound and outbound calls to book appointments for no-cost In-home Health Assessments.
- Address customer needs, inquiries, complaints, and service issues.
- Respond efficiently and accurately to callers using scripts and rebuttals.
- Engage in active listening to clarify information and diffuse escalated situations.
- Build relationships with customers and team members based on trust.
- Utilize software, databases, and tools to meet or exceed call center metrics.
- Participate in training and attend video meetings as required.
- Adhere to company policies and assist with ad-hoc tasks as assigned.
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