Contact Center Representative - IHA Scheduling Team
New
A
AdvantmedHealthcare Information Management
Location: Remote, US, 6 am PST - 6 pm PST Monday through Friday, possible Saturday hoursFull-TimeMiddle
Salary$15-17/hour + PTO & Health Benefits
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Job Details
- Languages
- Bilingual proficiency in English and Spanish is mandatory
- Experience
- 2+ years of call center experience
- Required Skills
- Microsoft ExcelMS OfficeCustomer serviceActive listeningData entry
Requirements
- 2+ years of call center experience in a target-driven environment.
- Bilingual proficiency in English and Spanish.
- Proficiency in software, data entry, and MS Office (Word, Excel, Outlook).
- Typing speed of at least 40 WPM (60 WPM preferred).
- Windows 11 Pro laptop or desktop with video-calling capabilities.
- High-speed and stable internet connection.
- Outgoing personality with strong communication and active listening skills.
- Ability to work a flexible schedule between 6 am and 6 pm PST.
- Strong time management and multi-tasking skills.
- Ability to build rapport and demonstrate empathy.
Responsibilities
- Answer and make calls to members to book appointments for In-home Health Assessments.
- Address customer needs, complaints, or service issues.
- Respond efficiently to callers, providing solutions and ensuring support.
- Engage in active listening to clarify information and diffuse difficult interactions.
- Utilize software, databases, and scripts to manage member information.
- Meet or exceed call center metrics while providing consistent customer service.
- Participate in training and professional development opportunities.
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