Healthcare Contact Center Representative
New
G
Gainwell TechnologiesHealthcare
United StatesFull-TimeEntry
Salary37,440 - 43,680 USD per year
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Job Details
- Experience
- Two (2) or more years of customer service, call center, contact center, or high-volume customer support experience preferred.
- Required Skills
- DocumentationProblem SolvingCustomer service
Requirements
- Two (2) or more years of customer service, call center, contact center, or high-volume customer support experience preferred.
- Experience with healthcare, Medicaid, government programs, eligibility, outreach, or member services preferred.
- Strong professional communication, customer service, problem-solving, and documentation skills.
- Ability to follow established procedures and scripts.
- Ability to navigate multiple computer systems simultaneously.
- Ability to protect confidential information.
- Ability to work independently in a structured remote environment.
- Reliable high-speed internet and a professional, private workspace.
Responsibilities
- Handle inbound and outbound member interactions related to CEV program requirements, reminders, deadlines, and available resources.
- Provide accurate responses to routine member questions using approved scripts, systems, procedures, and reference materials.
- Research and resolve routine inquiries, update account or case information, and document customer interactions clearly and accurately.
- Escalate complex, sensitive, or unresolved issues to supervisors or designated support teams while following established procedures.
- Meet established quality, productivity, compliance, and customer service expectations while collaborating with team members and operational support functions.
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