Call Center Healthcare Representative
G
Gainwell TechnologiesHealthcare
United States, 8:00 a.m. - 5:30 p.m. CST (training), 7:00 a.m. - 6:00 p.m. CST (post-training)Full-TimeMiddle
Salary39,520 - 41,600 USD per year
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Job Details
- Experience
- At least two (2) years of customer service experience
- Required Skills
- Customer service
Requirements
- At least two (2) years of customer service experience, ideally in a call center or high-volume environment.
- Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
- Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.
- Clear and professional communication skills with the ability to manage challenging conversations calmly.
- Self-motivated and dependable, with the ability to work independently in a remote setting.
- Hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps.
- Access to a private, distraction-free workspace.
- Ability to complete five weeks of paid training.
Responsibilities
- Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
- Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
- Document customer interactions clearly and accurately in multiple systems during live calls.
- Meet performance expectations including quality standards, service levels, and productivity goals.
- Contribute to a collaborative team environment focused on delivering reliable and responsive support.
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