Patient Access Call Center Representative
New
C
Clinical Health Network for TransformationHealthcare Administration
100% fully remote in the U.S., Monday - Saturday between the hours of 8 AM - 7 PM Eastern TimeFull-TimeEntry
Salary17 - 25.5 USD per hour
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Job Details
- Languages
- English language proficiency
- Experience
- One year of experience preferred
- Required Skills
- Customer serviceEHRActive listening
Requirements
- High school diploma or equivalent experience.
- Strong phone and verbal communication skills with active listening capabilities.
- Customer service focus and adaptability to different personality types.
- Demonstrated ability to multitask, set priorities, and manage time effectively.
- Ability to work a flexible schedule, including evenings and weekends.
- Proficiency in the English language.
- Dedicated workspace conducive to HIPAA compliance and confidentiality.
- Commitment to Planned Parenthood’s mission, vision, and values.
- Commitment to advancing racial equity and understanding identity dynamics in the workplace.
- One year of contact center, patient access, or medical office experience (preferred).
- Familiarity with call center systems and EHR software (preferred).
- Associate degree or equivalent experience (preferred).
Responsibilities
- Field and resolve high-volume patient inquiries via phone and other contact methods.
- Schedule, cancel, and reschedule reproductive healthcare appointments.
- Verify patient insurance and perform pre-registration procedures.
- Screen patients for financial support using real-time eligibility (RTE) systems.
- Maintain HIPAA compliance and protect patient confidentiality during all interactions.
- Provide pre-visit instructions and update patient information in the EHR system.
- Transfer calls to clinical nursing staff as required.
- Participate in ongoing training, quality assurance exercises, and performance metric tracking.
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