Customer Service Call Center Representative
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Leading Edge ConnectionsCustomer Service
United States, Monday- Friday, 9:30am - 6:00pm ESTContractMiddle
Salary15 USD per hour
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Job Details
- Experience
- 1-3 years
- Required Skills
- Problem SolvingActive listeningData entryCRM
Requirements
- 1-3 years of call center experience.
- Previous CRM experience.
- Ability to type at least 30 wpm with 90% accuracy.
- Strong communication and active listening skills.
- High school diploma or equivalent.
- Personal computer with at least 4 performance cores (Intel Core i5 5200 series or greater).
- Minimum 8GB RAM and Windows 11 (64-bit) or higher.
- Dual monitors with a screen resolution of 1280x768 or higher.
- Reliable high-speed internet with a wired Ethernet connection.
- USB noise-canceling headset.
- Up-to-date antivirus software and active firewall.
Responsibilities
- Express empathy and address customer issues promptly.
- Evaluate and prioritize requests regarding services or account information.
- Identify high-risk customer situations and escalate appropriately.
- Maintain multiple CRM systems simultaneously.
- Accurately document call details and required information.
- Identify and report trends related to systems or customer issues to management.
- Multi-task across systems with high efficiency.
- Maintain punctuality and availability during scheduled hours.
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