Spanish Bilingual National Work At Home Customer Service Representative
New
H
HGSCustomer Service
United StatesFull-TimeEntry
SalaryStarting at $12 to 16 hourly (depending on experience)
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- 6 months
- Required Skills
- Customer serviceActive listening
Requirements
- Must be at least 18 years of age.
- High School Diploma or equivalent required.
- At least 6 months of customer service experience.
- Fluency in Spanish.
- Understanding of the value of coaching and feedback.
- Computer savvy and comfortable working with multiple monitors.
- Familiarity with Android and iOS mobile applications.
- Results-oriented with the ability to provide solutions and recommendations.
Responsibilities
- Communicate with customers through inbound calls, outbound calls, and email channels.
- Identify customer needs through active listening, emotional intelligence, and follow-up questioning.
- Research answers to inquiries using a knowledgebase to provide timely and accurate information.
- Document customer needs, interactions, and outcomes in the appropriate system.
- Deliver exceptional service to create a positive customer experience.
- Participate in regular 1:1 coaching sessions to meet performance indicators.
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