Bilingual Spanish Fraud Detection Representative
New
V
VeleraFinancial Technology
United StatesFull-TimeEntry
Salary$18.41/hour + BONUS; Spanish Bilingual Representatives will receive an additional $1.00/hr language differential.
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Job Details
- Languages
- Spanish, English
- Experience
- Minimum of one year experience in fraud detection and/or fraud investigation preferred; Minimum six months experience in a customer service or call center experience preferred.
- Required Skills
- Microsoft ExcelAnalytical SkillsCustomer service
Requirements
- High school diploma or equivalent.
- Bilingual proficiency in English and Spanish.
- Clear verbal and written communication and reading comprehension in English.
- Basic computer skills including Microsoft Word, Excel, and Outlook.
- Ability to work efficiently independently and as part of a team.
- Strong problem-solving and analytical thinking skills.
- Ability to work second shift schedules.
- Secure home office environment free from background noise.
- Private, reliable internet connection (cable or fiber preferred).
- Minimum internet speeds of 100 Mbps download and 30 Mbps upload.
- Hardwired Ethernet connection to the modem.
Responsibilities
- Place outbound calls and respond to inbound calls regarding fraud inquiries.
- Monitor and work complex cases for credit and debit accounts to identify fraudulent activity.
- Navigate multiple tools and systems to address case inquiries and mitigate losses.
- Communicate trends and training opportunities to management.
- Maintain high service levels and meet performance targets.
- Participate in classroom and on-the-job training to increase product knowledge.
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