Bilingual Call Center Representative
New
M
MCIBusiness Services
United StatesFull-TimeEntry
SalaryStarting compensation is based on experience.
Apply NowOpens the employer's application page
Job Details
- Languages
- English and Spanish
- Required Skills
- Microsoft Office SuiteCustomer serviceData entryTechnical support
Requirements
- High school diploma or GED.
- Fluent in English and Spanish (spoken and written).
- Strong typing skills (20+ WPM) and data entry experience.
- Excellent communication, organization, and problem-solving abilities.
- Ability to work scheduled shifts, including weekends and holidays.
- Basic knowledge of Microsoft Office Suite and Windows applications.
- Reliable internet connection (20Mbps+ download speed) for remote roles.
- Customer-first mindset: empathetic, patient, and solution-oriented.
- Ability to multitask, self-manage, and thrive in a dynamic environment.
- Team-oriented with strong interpersonal skills.
Responsibilities
- Handle inbound and outbound calls with professionalism, empathy, and efficiency.
- Listen actively to understand customer needs and provide accurate solutions.
- Use internal systems to manage accounts, process claims, and update records.
- Follow scripts and procedures to ensure compliance and consistency.
- Escalate complex issues to supervisors when necessary.
- Maintain confidentiality and protect customer data.
- Stay current with training materials, system updates, and product knowledge.
- Meet performance goals including first-call resolution and customer satisfaction.
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