Remote Call Center Representative
New
M
MCIBusiness Services
United StatesFull-TimeEntry
SalaryStarting compensation is based on experience, and we offer a variety of benefits and incentives.
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Job Details
- Experience
- 1+ year
- Required Skills
- Customer serviceTime ManagementCRM
Requirements
- Must be 18 years or older
- High school diploma/GED
- 1+ year of experience in a call center or customer service role
- Excellent verbal and written communication skills
- Ability to multitask and manage time effectively in a remote setting
- Proficient with computers and customer service software
- Reliable internet connection and a quiet home workspace
- Must be willing to submit to a background/security investigation
- Must be willing to submit to drug screening
Responsibilities
- Answer inbound calls and respond to customer inquiries in a professional manner.
- Resolve customer issues efficiently while maintaining a positive attitude.
- Document all interactions accurately in the CRM system.
- Follow communication scripts and standard operating procedures.
- Escalate complex issues to the appropriate department when necessary.
- Meet or exceed performance metrics including call quality, response time, and customer satisfaction.
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