Remote Bilingual Call Center Representative
M
MCICustomer Service
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Experience
- 1+ year of experience in a call center or customer service role.
- Required Skills
- Customer serviceTime ManagementCRM
Requirements
- Must be 18 years or older.
- High school diploma/GED.
- 1+ year of experience in a call center or customer service role.
- Fluent in English and Spanish.
- Excellent verbal and written communication skills.
- Proficient with computers and customer service software.
- Ability to multitask and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home workspace.
Responsibilities
- Answer inbound calls and respond to customer inquiries in a professional manner.
- Resolve customer issues efficiently while maintaining a positive attitude.
- Document all interactions accurately in the CRM system.
- Follow communication scripts and standard operating procedures.
- Escalate complex issues to the appropriate department when necessary.
- Meet or exceed performance metrics including call quality, response time, and customer satisfaction.
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