Pet End-of-Life Representative
New
L
Lap of LoveVeterinary Care
United StatesFull-TimeEntry
Salary16 USD per hour
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Job Details
- Required Skills
- Customer service
Requirements
- Experience working in high call volume, customer service, or call center environments.
- Reliable, high-speed, hard-wired internet connection (DSL, fiber, or cable) via Ethernet cord; Wi-Fi and satellite are not permitted.
- Ability to learn custom software and programs, including Gmail, Google Calendar, Google Maps, Five9, and Zoom.
- Previous experience in a work-from-home environment or working with minimal peer interactions.
- High attention to detail and ability to adapt to new processes.
- Must be able to sit for extended periods and possess manual dexterity for computer and keyboard use.
- Must be able to lift up to 15 pounds.
- Commitment to attending a mandatory multi-week intensive training program at the start of employment.
- Availability to work a schedule that includes nights, weekends, and holidays.
Responsibilities
- Guide emotional conversations in a calm and peaceful manner regarding end-of-life care, quality-of-life care, and behavioral challenges.
- Engage in positive customer service interactions with pet families.
- Answer a high volume of customer service calls in a remote environment.
- Demonstrate dependability and sound judgment by adhering to work schedules.
- Gather and accurately document pet medical information.
- Schedule appointments effectively while meeting productivity and quality standards.
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