Associate Software Support Representative
New
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NextechHealthcare technology
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1 year of experience in a software troubleshooting role
- Required Skills
- SalesforceMicrosoft OfficeCustomer serviceTechnical support
Requirements
- 1 year of experience in a software troubleshooting role with customers.
- Excellent technical skills, including basic computer skills.
- Strong interpersonal, written, and verbal communication skills.
- Demonstrated ability to constructively work within a team environment.
- Proficient skills in using the Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, and Word).
- Excellent customer service skills.
- Ability to type at a rate of 30 WPM, with 90% accuracy.
- Bachelor's degree (preferred).
- Salesforce experience (preferred).
- Experience using Zoom Contact Center or similar in a call center environment (preferred).
- Ability to type at a rate of 50 WPM, with 95% accuracy (preferred).
Responsibilities
- Develop proficiency in Nextech software functionality and its use in medical office settings.
- Answer incoming calls from the support queue.
- Reply to support emails in a timely fashion.
- Fully document and resolve incomplete incidents in the ticketing system.
- Schedule and perform software upgrades.
- Investigate software exceptions and error reports.
- Provide exceptional customer service.
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