Technical Support Representative I
New
N
Net HealthHealthTech SaaS
United StatesFull-TimeEntry
Salary21.94 - 27.42 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years
- Required Skills
- Microsoft SQL ServerDocumentationTechnical support
Requirements
- High School diploma or equivalent GED.
- 1+ years of experience in client service or technical support.
- Experience with installation and configuration of PC software and hardware.
- Experience with computer networking and file shares.
- Experience with Active Directory.
- Good documentation, organizational, and project management skills.
- Ability to effectively communicate with technical and non-technical audiences.
- Knowledge of Microsoft SQL Server/TSQL is a plus.
Responsibilities
- Analyze and resolve client issues following department guidelines.
- Interact with clients to address inquiries, concerns, and requests.
- Research, diagnose, and troubleshoot system issues, escalating to engineering teams as needed.
- Download and update software dependencies.
- Document support cases and contribute to the internal knowledge base.
- Respond to and create client support cases via email within service level windows.
- Participate in ongoing product training.
View Full Description & ApplyYou'll be redirected to the employer's site
