Live Technical Support Representative
New
P
PorkbunDomain Registrar
U.S.-based, Pacific Time (shifts 9 AM - 5 PM Pacific Time)Full-TimeMiddle
Salary$40,000/year + Benefits
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Job Details
- Experience
- At least two years of tech support experience.
- Required Skills
- Customer serviceTechnical support
Requirements
- At least two years of tech support experience (internal help desk or customer-facing).
- Experience with domains, DNS, or hosting.
- Availability to work both Saturday and Sunday.
- Ability to provide live support via phone and chat.
- Excellent problem-solving skills.
- Capable of writing emails with a professional tone.
- Stable Internet connection and a quiet home office space.
- Ability to work effectively in a remote environment.
Responsibilities
- Provide technical support via phone, chat, and email.
- Diagnose and resolve customer issues related to domain management, DNS, and hosting.
- Communicate professionally with customers across all support channels.
- Solve complex technical problems while providing a positive experience.
- Work efficiently in a fully remote, fast-paced environment.
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