Technical Support Specialist I
New
V
Vibrant Emotional HealthTechnology/IT Support
United States, 9am - 5pm, 1am - 9am ESTFull-TimeEntry
Salary27.47 - 38.3 USD per hour
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Job Details
- Experience
- 1+ years
- Required Skills
- Microsoft OfficeCustomer serviceSaaSTechnical support
Requirements
- 1+ years of experience in a technical support position
- Experience troubleshooting SaaS solutions
- Basic knowledge of Microsoft Office desktop and Office 365 online
- Basic understanding of and experience supporting TCP/IP
- Experience with Internet/Application Support/troubleshooting Browser-related issues
- Experience supporting Microsoft Windows 10, Windows 11 and macOS
- Basic understanding of Intel/AMD/Mac desktops/laptops and their architecture
- Associate or bachelor’s degree in computer science or related field or an additional 3+ years of experience in lieu of degree
- Team-oriented with a positive attitude and strong people skills
Responsibilities
- Troubleshoot client-based hardware and software issues
- Provide one-on-one end-user problem resolution over Zoom sessions or phone
- Troubleshoot networking issues
- Troubleshoot communication hardware and systems
- Document operational procedures and standards for client support
- Assist the IT Department with projects as needed
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