Call Center Patient Services Representative
C
Cardiac Study Center / Pulse Heart InstituteHealthcare
Tacoma, WA (Remote after 90-day in-person training)Full-TimeEntry
Salary$21.31 – $38.59 / hour
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Job Details
- Experience
- 2 years of customer service experience
- Required Skills
- Customer serviceHIPAA
Requirements
- 2 years of customer service experience.
- Strong verbal communication skills.
- Ability to manage multiple tasks in a fast-paced call environment.
- High attention to detail and organizational skills.
- 1 year of healthcare experience (preferred).
- Experience in medical scheduling or call center environments (preferred).
- Familiarity with EMR systems (preferred).
- Willingness to complete a 90-day in-person training period in Tacoma, WA.
Responsibilities
- Schedule new and returning cardiology patient appointments.
- Maintain provider schedules according to established guidelines and preferences.
- Ensure accuracy of patient demographics and appointment details.
- Reschedule appointments and manage cancellations as needed.
- Answer inbound calls in a professional and patient-centered manner.
- Address patient questions or route inquiries to appropriate departments.
- Adhere to HIPAA and OSHA standards at all times.
- Maintain accurate documentation in EMR systems.
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