Service Agent, Patient Care Coordinator
New
T
TalkiatryMental Health
RemoteFull-TimeEntry
Salary18.9 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Microsoft OfficeCustomer serviceServiceNowEHR
Requirements
- Experience providing phone, email and chat-based customer service
- Experience answering phones and multitasking in a fast-paced environment
- Experience scheduling appointments
- Proficiency with Microsoft Office (M365)
- Strong written and verbal communication skills
- Excellent customer service skills
- Ability to multitask while maintaining accuracy
- Enjoy working in team-based environment
- Medical Reception experience is a plus
- Experience using an Electronic Health Record (EHR) is a plus
- Experience with Microsoft Teams is a plus
Responsibilities
- Answer incoming inquiries from patients, answer questions, and schedule appointments
- Make outbound phone calls to patients, pharmacies, and insurance companies
- Create and triage tickets in ServiceNow
- Ensure that providers are scheduled for best use of time
- Schedule appointments as needed in eClinicalWorks
- Support clinicians via Microsoft Teams Chat to coordinate follow-ups and patient communications
- Monitor and complete tickets in ServiceNow regarding insurance benefits and patient documents
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