Senior Lead Technical Writer
New
L
LumenTelecommunications, Managed Services
This is a remote opportunity open to candidates located anywhere in the U.S.Full-TimeSenior
Salary105,786 - 155,152 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Stakeholder management
Requirements
- Bachelor's degree in Technical Communication, English, Communications, IT, Cybersecurity, Engineering, or related field (equivalent relevant experience may be considered).
- 8+ years of progressive experience in technical writing, product documentation, or content strategy, including experience leading complex documentation initiatives.
- Demonstrated ability to write for cloud-based, network, security, telecommunications, managed services, or enterprise technology offerings.
- Strong understanding of product development, product lifecycle management, service delivery, and operational readiness practices.
- Ability to synthesize input from diverse subject matter experts and translate highly technical information into clear, concise, accurate, and usable content.
- Excellent writing, editing, interviewing, facilitation, information architecture, and stakeholder-management skills.
- Experience establishing documentation standards, governance, review processes, content reuse, and lifecycle controls.
- Proficiency with Microsoft 365 tools and experience with modern content management, knowledge management, collaboration, diagramming, and work-management platforms.
- Ability to manage multiple priorities independently, exercise sound judgment, and deliver high-quality work in a complex, matrixed environment.
- Portfolio or writing samples demonstrating technical depth, audience adaptation, structured content, and editorial quality.
Responsibilities
- Lead the strategy, planning, creation, editing, governance, and maintenance of technical and product documentation across the Managed & Professional Services portfolio.
- Create product definitions, service descriptions, technical overviews, solution briefs, implementation and configuration guides, operating procedures, release notes, knowledge articles, FAQs, process flows, and training materials.
- Translate complex network, security, operational, and service concepts into concise content for customer, sales, delivery, executive, operational, and technical audiences.
- Partner with product managers and subject-matter experts to document capabilities, requirements, dependencies, use cases, customer outcomes, service boundaries, assumptions, and lifecycle changes.
- Establish documentation standards, templates, terminology, metadata, taxonomy, review workflows, structured-authoring practices, and reusable content components.
- Conduct content audits and gap assessments, mentor writers and contributors, communicate documentation risks to leadership, and ensure content meets applicable accessibility, brand, legal, regulatory, privacy, security, and records-management requirements.
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