Solutions Engineer
New
S
SpellbookLegalTech SaaS
Remote - CanadaFull-TimeMiddle
SalaryCA$148K - CA$185K
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Job Details
- Experience
- 2+ years
- Required Skills
- SaaSHubSpotHIPAATechnical support
Requirements
- 2+ years of experience in a solutions engineering, sales engineering, technical support, or similar customer-facing technical role.
- Strong understanding of security and data privacy frameworks (e.g., SOC 2, HIPAA, GDPR, PIPEDA).
- Experience troubleshooting authentication (e.g., SSO/SAML), application deployment, and account setup issues.
- Hands-on experience connecting and configuring software integrations for mid-market and enterprise customers.
- Familiarity with large-scale document and data migrations.
- Able to clearly articulate technical concepts to both technical and non-technical audiences.
- Strong ability to understand customer pain points and position solutions.
- Self-starter with a bias towards action in a fast-paced environment.
- Effective verbal and written communication skills.
- Proficient with tools like HubSpot or equivalent.
Responsibilities
- Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle.
- Resolve setup, authentication, and app download issues for prospects pre-trial.
- Field technical support, security, and data privacy questions from prospects and customers.
- Speak confidently to the benefits of data security certifications and compliance standards (e.g., SOC 2, HIPAA) with stakeholders.
- Connect and configure software integrations for mid-market and enterprise customers.
- Support large-scale document and data migrations for new and prospective customers.
- Provide front-line fixes for bugs and functionality issues affecting in-trial accounts.
- Support technical demonstrations and proofs of concept that address prospects' unique business objectives.
- Work cross-functionally with IT to complete RFPs and security questionnaires.
- Create and maintain technical content and documentation.
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