Senior Technical Customer Support Engineer
New
C
ClickHouseDatabase Software
AMER, Global coverage/overlaps required.Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- AWSGCPAzureClickhouseDistributed SystemsTechnical support
Requirements
- Technical breadth and depth in ClickHouse open-source or Cloud, or domains such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, SRE, Solutions Engineer, or Software Engineer.
- Ability to work fully remote with reliable connectivity.
- Ability to deliver high-quality 24x7 support in a global, distributed environment.
- Mindset of teamwork, global engagement, empathy, and problem solving.
- Experience with Azure, GCP, or AWS (preferred).
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ (preferred).
- Experience with OSS and open-source technologies (preferred).
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Develop solutions based on ClickHouse Cloud and open-source for sharing via documentation, knowledge base, blogs, meetups, webinars, and training.
- Work closely with global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality.
- Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers.
- Deliver technical customer service, including on-call coverage, in accordance with service level agreements (SLAs).
- Build strong, trusted relationships with colleagues, customers, and partners.
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