Senior Technical Customer Support Engineer, Federal
New
C
ClickHouseCloud Data Software
Location: United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- SQLClickhouseDistributed Systems
Requirements
- Must be a U.S. Person.
- Technical breadth and depth in ClickHouse (open-source or Cloud) or relevant domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, SRE, Solutions Engineer, Software Engineer, or Systems Engineer.
- Experience with the operational and compliance realities of federal IT environments (e.g., FedRAMP, DOD IL, AWS GovCloud, air-gapped or sovereign-cloud).
- Strong communication skills and sound judgment regarding sensitive data handling.
- Mindset of teamwork, empathy, and problem-solving under government-sector rigor.
Responsibilities
- Serve as the primary technical support contact for U.S. federal and public-sector customers via cases, chat, Slack, and meetings.
- Develop and share technical solutions based on ClickHouse Cloud and open-source software via documentation and runbooks.
- Guide customers through deployment, configuration, and troubleshooting in government-authorized environments including AWS GovCloud.
- Collaborate with global Support, Engineering, Security, and Product teams to advocate for federal customer requirements.
- Support technical aspects of federal Proof of Concept (POC) engagements, security questionnaires, and Authority to Operate (ATO) evaluations.
- Maintain professional on-call coverage and guidance within required SLAs.
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