Senior Technical Customer Support Engineer, Federal
New
C
ClickHouseData Analytics
This is a U.S. Persons-only role.Full-TimeSenior
Salary$139,000 — $175,000 USD (or $155,000 — $194,000 USD in US Premium Markets)
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Job Details
- Required Skills
- SQLClickhouseSaaSDistributed Systems
Requirements
- Must independently qualify as a U.S. Person.
- Technical depth in ClickHouse open-source or ClickHouse Cloud, or related domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
- Previous professional experience as a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
- Proven experience with federal IT operational and compliance realities (e.g., FedRAMP, DOD IL, AWS GovCloud, air-gapped or sovereign-cloud).
- Strong communication skills with sound judgment regarding sensitive data handling.
- Mindset of teamwork, empathy, and problem-solving under government-mandated rigor.
- Self-driven and curious with a desire for continuous learning.
- Bonus: Experience supporting federal or SLED public-sector customers.
- Bonus: Experience with FedRAMP-authorized services, Azure Government, or air-gapped environments.
- Bonus: Active or recently active U.S. government security clearance.
Responsibilities
- Serve as the primary technical support contact for U.S. federal and public-sector customers via cases, chat, Slack, and meetings.
- Develop and document solutions for ClickHouse Cloud and open-source tailored to government deployment patterns.
- Guide customers through deployment, configuration, and troubleshooting within government-authorized environments, including AWS GovCloud-adjacent infrastructure.
- Partner with Support, Engineering, Security, and Go-To-Market teams to represent federal customer requirements and influence the roadmap.
- Support technical aspects of federal POCs, security questionnaires, and Authority to Operate (ATO)-adjacent evaluations.
- Provide professional on-call coverage and guidance within established SLAs.
- Build trusted relationships with government stakeholders, systems integrators, and resellers.
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