Senior Technical Customer Support Engineer, Federal
New
C
ClickHouseData Analytics
United States (Remote)Full-TimeSenior
SalaryThe typical starting salary for this role in the US is $139,000 — $175,000 USD. The typical starting salary for this role in US Premium Markets is $155,000 — $194,000 USD.
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Job Details
- Required Skills
- SQLClickhouseSaaSDistributed Systems
Requirements
- Must independently qualify as a U.S. Person.
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or related domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, SRE, Solutions Engineer, or Software/Systems Engineer.
- Proven experience with the operational and compliance realities of federal IT environments (e.g., FedRAMP, DOD IL, AWS GovCloud, air-gapped/sovereign-cloud).
- Strong communication skills and sound judgment regarding sensitive data handling.
- Mindset of teamwork, empathy, and problem-solving under the rigor required by government customers.
- Self-driven, curious, and eager to continuously learn and grow.
Responsibilities
- Serve as the primary technical support contact for ClickHouse's U.S. federal and public-sector customers across various communication channels.
- Develop and share technical solutions based on ClickHouse Cloud and open-source via documentation, knowledge base articles, and internal runbooks.
- Guide customers through deployment, configuration, and troubleshooting within government-authorized environments like AWS GovCloud.
- Partner with internal teams including Support, Engineering, Security/Compliance, and Product Management to advocate for federal customer requirements.
- Support technical aspects of federal Proof of Concepts (POCs), security questionnaires, and Authority to Operate (ATO)-adjacent evaluations.
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