Technical Support Engineer
New
G
Gigmo SolutionsTechnical Support
United States, US shift (7pm to 4am)Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0 - 1 year
- Required Skills
- TroubleshootingTechnical support
Requirements
- Degree in B.Sc., BCA, BA, B.com, or BBA.
- Excellent written and verbal communication skills.
- Willingness to work in US night shifts (7pm to 4am).
- Must possess own laptop with at least 8GB RAM and Windows 10/11 OS.
- Must have reliable high-speed internet connection (minimum 30 Mbps).
- Interest in technology and software.
- Ability to adapt communication style based on the situation.
Responsibilities
- Provide Microsoft cloud support to client customers using a dedicated software platform.
- Manage and respond to support tickets via outbound call, email, or chat.
- Diagnose and troubleshoot technical issues reported by customers.
- Collaborate with technical experts and Microsoft Technical advisors to resolve complex support tickets.
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