Technical Support Engineer
New
V
VGSPayments, Fintech
Canada, United States, PT business hours; weekend on-call rotation (8:00–20:00 PT).Full-TimeSenior
SalaryUSD 80000 - 110000 / year
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Job Details
- Languages
- English at C1 or above
- Experience
- 5+ years
- Required Skills
- RESTful APIsPostmanTechnical support
Requirements
- 5+ years in Technical Support, Solutions Engineering, Technical Account Management, or Technical Project Management.
- At least some experience in a senior or lead capacity.
- Experience owning customer-facing incident or maintenance communication.
- Strong internal communication skills with the ability to translate technical concepts for business stakeholders.
- Strong command of HTTP, REST APIs, and proxies.
- Independent network debugging capabilities (DNS, TCP/IP, routing, connectivity, TLS/SSL handshakes).
- English at C1 or above, written and spoken.
- Willingness to work PT business hours on a sustained basis.
- Experience with cURL and Postman for issue reproduction.
- Ability to work autonomously with minimal daily manager overlap.
Responsibilities
- Serve as the senior decision-maker for the Support team during PT business hours.
- Own incident and maintenance communications including public status updates.
- Set and coordinate maintenance timing based on customer traffic and regional load.
- Coordinate multi-team projects such as migrations, deprecations, and launches.
- Debug network and integration issues independently using tools like cURL and Postman.
- Drive mid-tier and long tail customer integrations from kickoff to go-live.
- Prepare and deliver customer training and internal runbooks.
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