Customer Success Manager, Growth
New
L
LinearSoftware, SaaS
This role is open to candidates based in North America.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Stakeholder managementCustomer SuccessSaaSTechnical support
Requirements
- 3+ years of relevant work experience in a technical customer-facing role.
- Experience working in SaaS and startup environments.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Ability to articulate complex concepts clearly and effectively.
- Experience working with product teams, engineering teams, or developer tools is preferred.
Responsibilities
- Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers.
- Act as the primary point of contact for customer inquiries, concerns, and feedback.
- Become a product expert and help customers use Linear to drive business outcomes.
- Drive customer onboarding and training on Linear’s features and best practices.
- Strive to expand the usage and adoption of Linear within accounts.
- Be the voice of the customer; advocate for customer needs internally.
- Collaborate with product, sales, and support teams to address challenges and drive product enhancements.
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