Customer Success Manager
New
D
DataGrailData Privacy
Remote - United StatesFull-TimeMiddle
Salary$120,000 — $140,000 USD (OTE compensation)
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Job Details
- Required Skills
- Project ManagementCustomer SuccessSaaS
Requirements
- Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles
- Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA
- Experience working with privacy platforms or related technologies
- Strong project management and problem-solving skills with the ability to manage multiple customer priorities
- Ability to build trusted relationships with both technical and business stakeholders
- Clear communication skills and confidence working with customer leadership teams
- Ability to proactively identify customer risks, drive adoption, and improve customer outcomes
- Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges
Responsibilities
- Own the customer journey from onboarding through long-term success and retention.
- Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
- Drive platform adoption and customer value by helping organizations operationalize privacy best practices.
- Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.
- Proactively monitor customer health, identify churn risks early, and drive resolution plans.
- Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.
- Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.
- Advocate for customer needs and share actionable feedback to help shape product improvements
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