Customer Success Manager
New
K
KodexLegalTech
US-Remote, Pacific Time (PST)Full-TimeMiddle
Salary$120K - $155K
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Job Details
- Experience
- 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
- Required Skills
- Customer SuccessSaaSHubSpotAccount Management
Requirements
- 5+ years of customer-facing experience.
- 2+ years in SaaS Customer Success or Account Management.
- Experience managing high-ARR, high-touch customers with strategic complexity.
- Proven track record of delivering customer and business outcomes.
- Technical fluency to manage implementations and product deep-dives.
- Excellent executive-level communication and presentation skills.
- Strong organizational skills.
- Comfort working in a fast-paced, ambiguous startup environment.
- Availability to work core Pacific Time hours.
Responsibilities
- Drive the post-sales experience from adoption to renewal in close partnership with Sales and Business Operations.
- Own account planning, success tracking, and team alignment.
- Set post-sale requirements and onboarding plans to ensure a seamless, high-impact launch experience.
- Build and nurture relationships across accounts to drive value and deepen trust.
- Triage, resolve, and track customer-reported issues, escalating to Engineering when needed.
- Champion customer needs within the product roadmap and influence prioritization.
- Design engagement strategies that scale across accounts and lifecycle stages.
- Improve internal workflows, tooling, and external-facing programs like onboarding and QBRs.
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